Gender Diversity Event

Initiated & collaborated to deliver the first gender diversity conference for an organisation As a firm believer in the importance of cultivating talent, this was an opportunity to work with colleagues to deliver an organisational first. Raising the awareness throughout an entire organisation about the issues of gender diversity catalyses some really interesting conversations. This … Continue reading Gender Diversity Event

Project Manager, Strategic Operational Change

Project Manager within a team delivering the largest organisational change in 10 years. Worked within a team to evaluate business performance and make board recommendations on the organisational design.  Highlights of this project were developing and delivering the ‘compelling need to change’ paper and working on the project through to implementation.  The project impacted 1600 … Continue reading Project Manager, Strategic Operational Change

Customer Service Manager, Yorkshire Water Services

Operational leadership & front line customer experience management A fantastic opportunity to develop skills in managing the customer experience both proactively and reactively.  Leading a passionate team of front line colleagues responsible for 24/7 delivery of customer service to water supply customers.  This was also an opportunity to understand how change impacts both individuals and … Continue reading Customer Service Manager, Yorkshire Water Services

Project Manager, Capital Delivery

Client representative & project manager for £10m of investment in asset infrastructure As client representative this was a great opportunity to understand the challenges facing all parties in delivering medium-scale infrastructure projects.  Projects included delivering new large diameter water distribution mains and water pumping stations, water treatment infrastructure and understanding the environmental and civil engineering … Continue reading Project Manager, Capital Delivery

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